Independent OJS, OMP, and OPS Technical Support Center
Independent OJS, OMP, and OPS Technical Support Center provides independent technical support, platform setup, managed hosting, migration, upgrade, troubleshooting, customization, and annual support services for scholarly journals, universities, research centers, academic publishers, and editorial teams using Open Journal Systems (OJS), Open Monograph Press (OMP), and Open Preprint Systems (OPS).
We help journals and institutions launch, host, maintain, secure, improve, and manage scholarly publishing platforms, especially when they do not have an internal technical team or need specialized support for OJS, OMP, or OPS.
Our support is available in multiple languages, with Arabic and English as core support languages. Additional language support may be available depending on the project scope.
Need technical support or a ready publishing platform? Submit a request for accurate assessment, or contact us on WhatsApp for quick questions before opening a formal request.
Make a Technical Support Request
Or
Our Main Service Paths
Ready Scholarly Publishing Platforms
Launch a ready OJS, OMP, or OPS platform for journals, books, monographs, preprints, or institutional publishing portals.
Managed Hosting & Annual Support
Hosting, backups, email support, maintenance, security review, monitoring, and annual technical support for active platforms.
One-Time Technical Services
Installation, troubleshooting, plugin setup, email configuration, metadata support, interface improvement, upgrade, or migration.
Institutional Solutions
Structured support for universities, research centers, publishers, multi-journal portals, and institutional publishing environments.
Core Technical Support Services
- Installation and Setup: OJS, OMP, and OPS installation, database setup, initial configuration, language setup, SSL, and basic platform settings.
- Ready Platform Launch: setup of journal platforms, book publishing platforms, preprint servers, and multi-journal portals with practical configuration.
- Upgrade and Migration: OJS version upgrades, host-to-host migration, domain changes, database and file transfer, and backup-first technical transitions.
- Troubleshooting and Bug Fixing: PHP errors, internal server errors, blank pages, database issues, file permission problems, plugin conflicts, failed upgrades, and platform instability.
- Plugins and Integrations: setup of DOI, Crossref, ORCID, OAI-PMH, analytics, reCAPTCHA, metadata tools, and common OJS integrations.
- Email Configuration: SMTP setup, system notifications, SPF, DKIM, DMARC, and email deliverability support.
- Security and Backups: SSL configuration, backup planning, restore support, basic security hardening, and platform stability checks.
- Theme and Interface Support: journal branding, homepage adjustments, layout improvements, multilingual setup, and Arabic right-to-left display support.
- Training and Workflow Support: practical support for journal managers, editors, editorial assistants, publishing coordinators, and technical administrators.
Ready OJS, OMP, and OPS Platforms
We provide ready-to-launch scholarly publishing platforms for journals, universities, research centers, academic publishers, and editorial teams that want a working publishing system without managing the full technical setup internally.
- OJS: for scholarly journals, peer review, editorial workflow, issue publication, metadata, and article management.
- OMP: for academic books, monographs, edited volumes, book series, and university press workflows.
- OPS: for preprint servers, early research dissemination, and institutional research sharing.
Ready platform services may be provided as setup-only services if you already have hosting, or as launch packages with managed hosting and first-year support according to the agreed scope.
Managed Hosting and Annual Support
In addition to one-time technical services, we provide managed hosting and annual technical support plans for journals and institutions that need continuous maintenance, backups, email support, plugin configuration, security review, platform monitoring, and periodic technical assistance.
Annual support is suitable for journals and institutions that prefer not to manage technical maintenance internally and need a reliable support process throughout the year.
Important: Annual hosting and support plans do not automatically include major upgrades, legacy-version upgrades, large migrations, damaged-platform recovery, custom development, or unlimited emergency support unless clearly stated in the quote.
Who We Support
- Scholarly Journals: technical support for journal websites, editorial workflows, plugins, email, metadata, publishing operations, and platform stability.
- Universities and Research Centers: support for single journals, multi-journal portals, institutional publishing platforms, and technical governance.
- Academic Publishers: support for OJS, OMP, OPS, hosting, customization, migration, training, and long-term maintenance.
- Editorial and Technical Teams: support for editors, journal managers, IT administrators, metadata staff, production teams, and publishing coordinators.
How It Works
- Submit your request: describe the issue or service needed and upload any relevant screenshots, error messages, platform details, or files.
- Initial assessment: we review the platform, issue, urgency, available information, hosting environment, and required scope.
- Receive a clear quote: we provide the expected service scope, timeline, deliverables, price, payment terms, and any access requirements.
- Technical support: the request is handled by a suitable specialist according to the agreed scope and access method.
- Delivery and follow-up: you receive confirmation of the completed work and any relevant technical notes or recommendations.
Best Way to Contact Us
For accurate assessment and proper tracking, technical support requests should be submitted through the request form. WhatsApp is available for quick questions and follow-up, while email is used for formal communication, quotations, invoices, and institutional correspondence.
Please do not send passwords, private keys, database passwords, or full server credentials through public forms or unsecured messages. If access is required, secure sharing instructions will be provided after the request is reviewed and the scope is agreed.
Independent Service Notice
Independent OJS, OMP, and OPS Technical Support Center is an independent technical support provider. It is not PKP and is not officially affiliated with, endorsed by, or operated by the Public Knowledge Project unless explicitly stated.
OJS, OMP, and OPS are open-source platforms associated with the Public Knowledge Project. We provide installation, hosting, setup, customization, training, and technical support services for these platforms, and we do not claim ownership of the software or official representation of its developer.
We do not guarantee indexing, publication outcomes, editorial approval, platform recovery, successful upgrade, migration completion, hosting availability, or any third-party decision. Services depend on platform condition, hosting environment, available access, backups, plugins, database status, theme customization, and the agreed scope of work.
Start Your Technical Support Request
Send us your OJS, OMP, or OPS issue, ready platform request, upgrade request, migration need, plugin problem, email configuration issue, hosting concern, security question, or workflow support request for initial assessment.
Make a Technical Support Request
Or
