Payment, Milestones & Refund Policy

This policy explains how payments, project milestones, revisions, and refunds are handled by Scopus Publication Support Center.

Because academic support projects vary in complexity, final prices and payment schedules are confirmed only after reviewing the client’s files, service requirements, deadline, and expected deliverables.

1. Price Estimates and Final Quotes

Prices listed on the website are starting prices or general guidance. A final quote is provided after reviewing the submitted materials and understanding the requested service.

Final pricing may depend on:

Type of service
Academic field
Word count
Technical complexity
Data quality
Required software or analysis method
Deadline
Number of files
Journal or university requirements
Required expert level
Number of included revisions

2. Payment Before Work Begins

Work begins only after the client approves the scope of work, timeline, deliverables, and payment terms.

Small services may require full payment in advance. Medium and large projects may be divided into milestone-based payments.

3. Small Services Payment Policy

Small services may require 100% payment before work begins. Examples may include:

Short consultation sessions
Journal check
Short abstract review
Basic formatting checks
Small editing tasks
Initial publication-readiness assessment

4. Medium and Large Project Payment Policy

Medium and large projects may be divided into milestones. A typical structure may include:

30% at project start: confirms the project and begins the assessment or first stage.
40% after the first major deliverable: paid after a first draft, analysis output, journal report, or major project stage.
30% before final delivery: paid before releasing final files or final deliverables.

The exact milestone structure may vary depending on the project type.

5. Consultation Session Payments

Consultation sessions must be paid before the appointment is confirmed. If the client needs to reschedule, they should notify us as early as possible.

Missed sessions or late cancellations may be non-refundable depending on the circumstances and preparation already completed.

6. Urgent Work and Additional Fees

Urgent deadlines may require additional fees. Rush fees may apply when the requested timeline requires priority scheduling, extended working hours, or rapid expert assignment.

The client will be informed of any urgent-work fee before work begins.

7. Changes in Scope

Any major change after work begins may require a revised quote and timeline. Examples include:

Adding new files or chapters
Changing the target journal
Requesting a different reference style after formatting begins
Adding new statistical analyses
Changing the research questions or hypotheses
Adding reviewer comments after the project scope has been approved
Requesting major rewriting or restructuring beyond the agreed service

8. Delivery and Final Payment

Final files are delivered according to the agreed payment conditions. For milestone-based projects, final delivery may require completion of the final payment.

Previews, partial files, screenshots, or limited samples may be provided at our discretion before full final delivery.

9. Revision Policy

Some services include limited revisions within the agreed scope. Included revisions may cover:

Minor corrections
Clarification of comments
Small formatting adjustments
Minor language edits
Corrections based on original instructions

Revisions do not include new services, new data, new analyses, new chapters, different journal guidelines, or major changes outside the original scope unless agreed separately.

10. Refund Eligibility

Refund eligibility depends on the project stage, service type, and amount of work already completed.

A refund may be considered when:

Payment was made by mistake
The service has not started
The request cannot be accepted after initial review
The same payment was duplicated
Both parties agree to cancel the service before substantial work begins

11. Non-Refundable Services

Certain services may be non-refundable once work has started or been delivered, including:

Consultation sessions already completed
Initial assessments already prepared
Journal selection reports already delivered
Editing work already completed
Statistical analysis already performed
Reviewer response work already prepared
Formatting work already completed
Urgent work already assigned or completed

12. Partial Refunds

If a project is canceled after work has started but before completion, a partial refund may be considered after deducting the value of work already completed, time spent, expert assignment, administrative processing, and any third-party fees.

13. No Refund for Journal or Academic Decisions

No refund is provided because of journal rejection, reviewer criticism, supervisor disagreement, university decisions, publication delays, indexing changes, or editorial decisions.

We do not control journal acceptance, university approval, peer-review outcomes, or indexing decisions.

14. Journal Fees and Third-Party Fees

Journal publication fees, article processing charges, bank transfer fees, payment gateway fees, software fees, and third-party service fees are not included unless clearly stated in the quote.

Whenever possible, clients should pay journal publication fees directly to the journal or publisher.

15. Payment Issues and Disputes

If a client has a concern about payment, delivery, or refund eligibility, they should contact us as soon as possible with the project details, payment proof, and reason for the request.

We aim to review payment and refund concerns fairly according to the agreed scope and this policy.

16. Contact

For payment, milestone, or refund questions, please contact us at:

Email: info@isrra.org
P.O.Box: 255, Postal Code: 11941
Amman, Jordan.
WhatsApp: 00962788780593
Office Hours: 24 hours